Our philosophy on training

For over 30 years, we’ve built a reputation as a first-rate firm made up of highly skilled adjusters deployable nationally, seamlessly handling most kinds of loss. We’re committed to maintaining this reputation by offering internal staff and adjusters the best training possible.

With a training calendar that stays booked with events all year long, we cover the essentials for adjusters of all backgrounds and experience levels.

Value + variety

With a variety of classes, we make sure that adjusters have options to fit their needs and schedule. Night classes, virtual classes, and e-learning through our LMS are available alongside our in-person and field training. Our mainstays include Xactimate Certifications, Carrier-Specific Fire Certification, Carrier-Specific Auto Certification, as well as Intro classes for those interested in becoming an adjuster, among others. Need to get your FCN or recertify? We offer NFIP presentations from January until May each year.

Our training facility

As a part of our 2019–2020 home office expansion, we’re proud to present our remodeled, state-of-the-art training facility. To show our commitment to the training and development of our team, we’ve built an environment not only comfortable and inviting, but also loaded with the right tech to bring you informative presentations without hiccups.

  • Facility highlights
  • 75 comfortable, club-style seats with foldable tablet arm
  • Surround sound system for quality audio
  • 4 wall-mounted 75” 4k monitors for easy visibility from any seat
  • A 125” 4k projector to ensure top-notch picture quality
  • Modern technology to host live broadcasts, webinars, and podcasts with ease
  • Types of training that we offer
  • Major-carrier-specific certifications: Fire and Auto
  • On-site & virtual (broadcasts, podcasts, etc.)
  • Property claims training with access to actual houses and autos
  • FEMA-certified NFIP flood certifications
  • NFIP mentee training
  • Estimating software classes
  • Symbility
  • Xactimate Certification
  • Flood immersion seminars
  • Bootcamps and study sessions

Meet the Training Team

Craig Fowler

Craig Fowler
Executive Vice President of Quality Assurance and Training

Todd Isenburg

Todd Isenburg, XCT
Flood Training Manager

2 years of experience as a Xactimate Certified Trainer

14 years of experience as a trainer

17 years of experience as a flood claims adjuster

David James

David James, XAT
Property Training Manager

7 years of experience as a trainer

10 years of experience as a property claims adjuster

Mandi Abramson

Mandi Abramson
eLearning Specialist

6 years of experience in eLearning

15 years of experience in the claims industry

Julie Ward
Assistant Trainer

4 years of experience as a trainer

5 years of experience as a flood claims adjuster