Welcome to our new Training and Development Manager, Geoffrey Conrad!
September 29, 2020
If you’ve signed up for our upcoming Xactimate Basics or Adjuster 101 class, you’ll meet our new Training and Development Manager, Geoffrey Conrad. With over 15 years of property claims handling experience and over 12 years of adjuster training, we’re excited to have him onboard!
Geoffrey was introduced to adjusting after Hurricane Katrina destroyed his town of Gulfport, MS, and has taught over 3,000 new adjusters over the past several years.
Read Geoffrey’s story in his own words:
I want to take this opportunity to tell you about myself and let you know how excited I am about my new role with CNC Catastrophe and National Claims. I was born and raised by a wonderful family in Terrytown, La (located across the Mississippi River from New Orleans, La). I have a family of my own now consisting of my beautiful wife, Jennifer Conrad, and two amazing kids Gavin, 13, and Cora, 8.
I started my professional career as a loan officer and eventual Branch Manager of my own loan office in Gulfport, MS. I was a Branch Manager of Wells Fargo Financial until Hurricane Katrina destroyed the office. Hurricane Katrina forced many changes, and for me, it introduced me to an exciting career of property claims adjusting. Though, like many new adjusters, I was thrown into the adjuster position with very little training and support. This problem is not the fault of the adjusting firm I was working for; customers needed help, and they needed it fast. There was no time for training. I saw some adjusters fail, while others battled their way to become fantastic adjusters through trial and error. I remember sitting in the adjuster’s chair for the first time and clueless about my role and responsibilities. I had a large claim pending, and I knew that I had to be the one to take care of them. I learned the adjuster position by making mistakes (many of them) and embraced every error as a learning opportunity. I promised myself that if I survived long enough, I would like to one day be a trainer to properly teach adjusters the right way to take care of the policyholders. I wanted to make sure that new adjusters never went through the pain of making mistakes. Untrained and unfamiliar adjusters hurt insureds; I wanted to prevent this from happening.
I received my first training role in 2006 when Allstate rolled out their new claim file system. I was selected to teach their program to all new and deployed adjusters. In 2009, Allstate converted from their old estimating program to Xactimate. I have been a Certified Xactimate Trainer (XAT) ever since. I fell in love with Xactimate the first time I navigated the program. I love teaching the program, but I understood that being an adjuster involves so much more than just using Xactimate. About 6 years ago, I created a 5-day adjuster class designed to prepare anyone to be a property claim adjuster. I have taught over 3,000 new adjusters this rewarding profession.
The 5-day class includes:
- How to read and interpret an insurance policy
- Customer experience tips
- Property damage scoping
- File documentation
- How to write professional estimates using Xactimate’s best practice (Damage scenario-based estimating)
I love introducing this great profession to anyone looking to be an adjuster. I believe this is the best job in the world. Adjusters get paid to be heroes. Great adjusters show up when something terrible happens, and we use our skills and talents to help those customers get back to normalcy.
My son asked me many years ago, “Dad, what do you do for a living?” I replied, “I teach people how to take care of customers who experienced damage to their property from storms, fires, or floods. We find ways to give them money so that they can fix or rebuild their homes.” He looked at me and said, “that sounds like the coolest job ever!” I replied, “It is!”