Teresa Robinson, Claims Examiner
Why do you do what you do? I love the opportunity to help someone in need.
What was your proudest career moment? During a phone call with an insured, the individual broke down. The event caused catastrophic damage and the insured was elderly and displaced. She cried and felt as if she had no hope. When our conversation was over she said to me "thanks so much for listening to me" and "it will get better". To be able to help her with words opened my eyes to something I have been taught and that is our words are indeed powerful.
What fuels you to do your best? My fuel comes from knowing that when I give my best to help others, I will receive the best. What we sow is what we will reap, so I purpose to sow Great.
What drew you to CNC? Hurricane Katrina! My former employer past away in February of 2005 and I just didn’t want another job, but one that would be fulfilling. Katrina hit and it was devastating and all I could think of was how can I be a help in this situation. I applied to one of the local temp agencies and was hired that evening, I never knew this industry existed and it has opened my eyes to things I never thought of before. Through the work of CNC I see families, after a catastrophic event bounce back to life as normal. I am proud that I am a part of the CNC family.
What are the changes you notice in the industry or foresee? I foresee there will be a continued need for adjusters as weather events seem to be taking on a life of their own, I further believe there will be an even greater need for adjusters who are knowledgeable and willing to learn as the industry changes.
What are you good at? Adapting.
Outside CNC I love to ... Listen to music and help others
What’s your favorite song with a weather theme or title? Open the flood gates of heaven let it rain. By Bishop Paul Morton.