Craig Fowler, Director of Claims

Why do you do what you do?
Because I have been doing it for so long…what else will I do?  Even though I have been in the business for over 20 years, the industry changes, it brings on new challenges.  I enjoy conquering the challenges I encounter.  Also, who doesn’t love the weather? I mean it has its own television station. 

What was your proudest career moment?
I may have too many to discuss here, but one is teaching my flood class.  After I finish the class, I have seasoned flood adjusters and even flood examiners come up to me and tell me how much they learned.  I always know there is another moment around the corner that will be satisfying!

What fuels you to do your best?
The finish line -- accomplishing that goal that was set.   There is nothing like getting a file closed and having a satisfied insured.  Making the world a better place, one claim at a time.

What drew you to CNC?
My father.  He started the foundation of what would eventually become CNC, back before Hurricane Hugo.  He and other adjusters were running claims all through the Southeast.  We would go on the road with him during the summer months and provide claims assistance.  I never left.

What are the changes you notice in the industry or foresee?
I foresee carriers utilizing independent firms who provide that professional and yet personal adjusting service.  There will be a move away from the larger firms who spread themselves out too much and then make excuses as to why that can’t service their clients.

What are you good at?
I am not good at anything, yet.  In this business there is always room to become better at what you do or specialize in a specific area.  If I was to pick an area of specialty, I would say it has to be on the flood side.
Outside CNC I love to ...
Spend time with my wife and twins. (boy and girl)  I also love to cook and enjoy pairing good wines with food.

What’s your favorite song about the weather?
"It’s raining men"...  just kidding!

< return to team